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This is their privacy policy for UK. It explains how they collect, use, and keep your personal information safe when you sign up, play, and make payments. Also included are details on how we check players' identities, keep £ safe, and follow the law in UK for players of UK. You agree to the terms and the safety measures we use to keep your information private when you use this site. Signing up for a FlaxCasino account and verifying your identity requires you to give us some basic information. This helps us set up your profile, keep your access safe, and make sure you get the right version of our services for where you live.
This information also helps us enforce rules for responsible gaming and stop people from using them without permission. When you ask to withdraw 100 £ or more, or when certain actions cause security checks to be done, we may ask you to prove who you are. Verification is a normal process that keeps you safe and makes sure we can pay the right person.
You must give correct and up-to-date information when you register. If any information is missing or doesn't match up, you might not be able to make deposits, get bonuses, or cash out until it is fixed.
Important: You must only use your own information when you sign up. Sharing an account or using someone else's identity can cause verification to fail and withdrawal requests like "withdraw $500", to be blocked.
FlaxCasino may ask for documents or information that match the information you gave them when you signed up to make sure you are who you say you are and to protect your account. Requests may show up when you ask for a withdrawal for the first time, when you change important profile information, or when activity in your account shows that more checks are needed.
When uploading documents, make sure they are readable, in color if possible, and show all four corners of the document. We may ask for a new copy of any document to double-check if it is out of date, cut off, or fuzzy.
You can only get your welcome bonus if you pass our identity and privacy checks. These steps help us make sure the account is real, stop people from abusing bonuses, and keep your personal information safe while you play. We check your registration information against reliable sources and the information linked to your payment method using both automated and human checks. If there is a problem, the bonus may be put on hold until the details are checked and fixed.
Before giving out the Welcome Bonus, FlaxCasino makes sure that each player only gets it once and that the account belongs to the person who deposits money into it and uses it. This is done to make sure that promotions are fair. These checks can happen when you sign up, when you claim the bonus, after you deposit at least £10, or before you ask for a withdrawal.
Important: The Welcome Bonus is only for one person in a household or environment. If our computers find linked accounts, we may not give the bonus, take it away, or limit it until we are sure it is being used legally.
You may be subject to extra checks to protect your account and keep records from being mixed up if you change personal information like your name, address, or declared UK after claiming a bonus. To make sure you can still get your bonus and withdraw your money, we may ask for proof in these situations. When a match can't be confirmed, we may temporarily stop converting bonuses or promotional benefits until you can explain. You can get the Welcome Bonus or get it back depending on the terms of the promotion that are linked to your deposit amount. For example, you can get the bonus after making a deposit of £50.
When you make a deposit or use any other payment method at FlaxCasino, we process a small amount of transaction data to complete the payment, keep your account safe, and meet our legal obligations. This includes the details you give when you check out and the technical information that is made during the transaction flow. We only gather the information we need to complete the transaction, stop fraud, and keep accurate records. We use secure payment channels to handle payment information, and we don't store full payment instrument credentials in a way that can be read on our systems. We may process the following types of transaction data, depending on the method of payment and the status of your account:
We use tokenization and other security measures to keep payments safe. This way, sensitive payment information is not stored as plain data in FlaxCasino systems. Payment providers may send us more status messages, such as authorization results, 3D authentication results, and settlement confirmations. These messages help us find the right way to credit your account and quickly fix any payment problems. We may ask for more proof that the payment is real and connected to you for some transactions, especially when bigger amounts are involved, like a £500 deposit. In addition to lowering the risk of fraud, this also encourages good account management. Transaction data can only be shared with banks, fraud prevention partners, and payment processors in order to complete the transaction, handle disputes, and follow the law. We do not give third parties transaction data for their own marketing needs. We keep records of your transactions for as long as it takes to run your account and meet regulatory, accounting, and anti-fraud requirements. Only authorized people and systems that need this data to process payments and do compliance work can access it.
To make sure withdrawals are safe and legal, FlaxCasino may ask to see proof of your identity before your first cashout or whenever your account activity needs more proof. This helps make sure that payouts go to the rightful account holder, protects your balance, and stops people from taking money out without your permission. When you can withdraw your money depends on whether your account has been verified, the method you choose, and any checks that need to be done on payment ownership or funding history.
It is fastest to avoid delays when cashing out amounts of 100 £ or more by sending in all the necessary documents on time. Before the first withdrawal, after changing personal information like name, address, phone number, or email address, when logging in from a new device or location, or when patterns of withdrawals suggest that more thorough checks are needed.
All of your documents must be clear, haven't been changed, and match the information on your account, including your UK, if it applies. If your account was created in UK, there may be extra rules you need to follow based on local laws. A reminder that withdrawals may not be possible until verification is finished. Someone may have to wait for the necessary checks to be completed before they can make a withdrawal request during verification.
The least amount that can be taken out is usually twenty dollars. If the method you chose has a higher minimum, that minimum will be used. With the same-method policy, withdrawals are sent back to the original method of funding up to the amount that was deposited for as long as that is possible. For instance, if you deposited 200 £, you can get up to 200 £ back through the same method. Any remaining eligible balance will be paid to you through a different method. Payments from third parties: FlaxCasino does not take withdrawals from payment methods that are not currently linked to you. You might be asked to use a valid method in your own name for future transactions and show more proof if the deposit was made through a third party.
Withdrawals that failed or were reversed: If a payment provider rejects a payout, the money is returned to your casino account. Then you can choose a different method, and you may be asked to provide more proof. Payment Methods: FlaxCasino tries to make withdrawals free of charge, but there may be fees from your bank or service provider. If a provider fee is charged, it can lower the amount that is received. For example, if you withdraw $500, the net amount that you get may be less than $500, depending on the provider. As a safety measure and to make sure players follow the rules, accounts that show signs of risky behavior may sometimes be asked for extra confirmations before big withdrawals like 1,000 £ are approved.
Handling of documents: documents sent in are only used for verification and to stop fraud. For safety reasons, don't send more data than is asked for. To get approved faster, make sure that your account and payment information are consistent, upload high-resolution photos, and make sure that your address document is up-to-date and easy to see.
After a withdrawal request is made, it usually goes through an internal approval step before it gets to the payment provider. Usually, verified accounts are processed faster than accounts that haven't been checked.
FlaxCasino may ask for proof of your source of funds for larger withdrawals, repeated cashouts, or activity patterns that need more compliance checks. When withdrawing larger amounts, like $2,000 or more, or when past activity shows that more care is needed, this is usually asked for. Recent bank statements, payslips, proof of business income, or paperwork showing the legal source of money used for gambling are all examples of SoF evidence that can be used. As proof that the money came from you, please show documents that match the history of deposits in your account. The withdrawal process may be stopped if an SoF request is made until the information is received and checked. On the best way to avoid long delays is to send in complete and consistent documentation.
Tools for responsible gambling are made to help you keep track of your time and money without getting in the way of fair play. You can set limits right in your account, and they will be used for all future activity. You only give us the personal information we need to properly apply the restriction, keep your account safe, and meet our legal and security obligations when you turn these controls on. We don't use settings for responsible gambling to send you promotional messages.
To keep you safe, some changes to limits may happen right away, while increases may have a "cooling-off" period. This keeps you from making changes on the spot, which can happen after a loss. You have the choice of self-exclusion and cool-off if you need more control. When you choose a cool-off or self-exclusion period, we use your account identifiers, the length of the exclusion, and the action timestamp to stop you from accessing your account and making new deposits like deposit £50 while the restriction is in effect. We may ask for more proof that you are the account holder if you contact customer service to ask for changes to certain limits. This can include making sure there has been recent activity (like a deposit of £100) or other account security checks. The information you give is only used to safely complete your request.
FlaxCasino processes a small amount of mobile data to keep your account safe, make the product work right, and follow the rules when you access it on a smartphone or tablet. This data includes app permissions, location data, and device tracking. This includes some app permissions you may give, location signals (if needed), and technical identifiers that are used to stop fraud and enforce responsible play. You can change most of the permissions on your device through the settings. Some permissions aren't needed for core functions like making sure you can access the site from your region and protecting your login and payments, but others are required to make sure you can use certain features.
The mobile experience may ask for permission to access device functions based on how you use FlaxCasino and which features you turn on. We only ask for the permissions that are needed for the feature you choose, and you can refuse permissions that aren't needed without losing basic access.
To change permissions, go to your phone's settings and go to "Permissions." If you remove a permission that is needed for a certain feature, that feature might not work again until the permission is added back.
Location Data may be used to make sure that you are allowed to access certain games, bonuses, or payment services in your country. One or more signals, like an IP address, device location services (if they are turned on), or network information, can be used to figure out where something is. Even if you don't turn on device location services, we may still be able to get a rough idea of where you are from your connection data to keep the platform safe and follow the rules. When precise location is needed by law or a service provider, turning off location services can make it harder to use those services.
Technical Identifiers and Device Tracking help us keep accounts safe and find strange activity. IDs for devices and apps, information about browsers and operating systems, language settings, time zones, screen resolution, and network attributes are some of the things that can be in this list. These signals help us find:
and make sure that device tracking doesn't give anyone access to your personal files, contacts, or microphone. It is only done in ways that are allowed by our data protection and retention rules and are necessary for security, product performance, and compliance.
At FlaxCasino, the platform protects your personal information and game activity from the moment you connect to it until you close your account. Many layers of security help keep your information safe from being stolen, accessed without permission, or used in the wrong way. Technology alone isn't enough to keep your account safe; you also need to be able to monitor, stop, and use monitoring and prevention tools. For daily operations, here's how FlaxCasino handles encryption, stopping fraud, and keeping your account safe. FlaxCasino protects your data and accounts by encrypting them while they're in transit and during sessions. When you connect to FlaxCasino, the connection is encrypted with modern TLS technology. This helps keep other people from reading the data being sent between your device and our servers.
This includes login information, changes to account settings, and actions that have to do with payments. To lower risks on both home and public networks, encrypted sessions are used. stored safely and only certain people can access them. There are strict controls on who can see sensitive data, and only people who are authorized to do so can see it and use it to do their jobs. We use the principle of least privilege, which means that internal access is limited, logged, and reviewed to make it less likely that someone will abuse their power.
Stopping fraud and keeping an eye on transactions. Automated checks and behavioral monitoring are used by FlaxCasino to spot potentially fraudulent activity, such as strange login patterns, failed attempts to log in more than once, or inconsistent account behavior. To protect both the player and the platform, transactions may be held up or delayed while more checks are done.
Guards for your account. Keeping your contact information and unique login information up to date can help keep your account safer. For safety reasons, we might need more proof before letting you do something important like changing important account information or approving a withdrawal of $500 or more. This is especially true if the activity isn't like what you normally do.
Strong password habits: make sure your password is long and unique, and don't use it for other services. Keep your browser and operating system up to date, and don't log in from devices that other people have access to. To avoid falling for phishing, never give out your password or one-time codes, and make sure you are on the official FlaxCasino domain before entering your information.
Controls for sessions and an abnormal response. Sessions may end after a certain amount of time if you don't use them, and attempts to access your account that look fishy may lead to extra verification steps or quick account locks. Before letting you back in fully, we may ask for proof that you own the account if we see signs of account takeover or payment abuse.
Taking care of security incidents responsibly. If a security problem is found, FlaxCasino follows its own rules to limit the risk, look into what happened, and fix the problem. When it makes sense, we may use the information we have on file to get in touch with you to confirm what you just did and help you quickly secure your account.
Before signing up, players must check the rules in UK. Only customers from places where we're allowed to do business can become our customers, and we may block access from places that aren't allowed.
We collect information like your name, date of birth, address, email, phone number, IP/device information, payment identifiers, gameplay history, and transaction records in order to run your account, stop fraud, and process payments. In Account settings, you can see and change most of your profile information. For official data requests, please contact Support.
In Cashier, choose a method for depositing, enter the amount, and click "Confirm." We use encrypted connections and payment partners you can trust. The provider handles payment processing, so we don't store full card numbers. Instead, we only keep the information we need for compliance, accounting, and anti-fraud checks, like transaction IDs, timestamps, and limited payment identifiers. It's important to make sure that your bank allows gambling transactions and that the deposit is approved by 3D Secure.
In Cashier, ask for a withdrawal. If possible, use the same method you used to deposit, and confirm the amount. The minimum and maximum limits depend on the payment method and the amount of money in your account. You can see the exact limits on the screen where you confirm the withdrawal before you click "Confirm." Money transfers may take longer if you asked for a different method of payment, if your account is still being verified, or if there are limits on responsible gaming. Keep your payment method in your own name and finish verification early to get paid faster.
We may ask for proof when you sign up, when you withdraw money, or when risk checks happen. Normal papers include a driver's license, a recent utility bill or bank statement as proof of address, and proof that you own the payment method. If your account says UK or you are in UK, we may need to see more proof of your identity because that's what the law requires in that country. Use the secure area to upload files, and make sure that images are clear and that you can see all of their corners. Also, make sure that the information on the files matches what's on your account. After checks are done, withdrawals are made available.
You can use the bonus and follow the rules for wagering and withdrawal on your account. We keep track of when the bonus is activated, the games that are eligible, the bet sizes, the wins, and the progress made on wagering in order to enforce the terms and stop abuse. If you have a bonus, you might not be able to cash out until you meet the wagering requirements or the bonus is canceled, depending on the promotion.
Keep your email and phone safe, set up strong, unique passwords for each account, and don't use shared devices. We check all logins and transactions for any strange behavior. If we see a risk, we may temporarily stop withdrawals and ask for confirmation to keep your balance safe.
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